Verbaco Support Services

The Verbaco support model is built for teams operating in high-trust environments, where resilience, responsiveness, and accountability matter. Whether you’re onboarding a new chatbot, integrating with internal systems, or running a mission-critical deployment, our support team is here to ensure success at every stage.

From live technical assistance to SLA-backed escalation paths, Verbaco provides multiple levels of support tailored to public sector and enterprise needs.

Support Tiers

Verbaco offers flexible support options depending on your deployment model and operational criticality.

1. Standard Support (Included)

Email-based support during UK business hours (9am–5pm, Mon–Fri)
Response within 1 business day
Access to help centre, documentation, and training materials
Bug tracking and issue resolution updates

2. Enhanced Support

Extended hours support (8am–8pm UK time, Mon–Sat)
Response within 4 business hours
Named technical contact
Quarterly health checks and usage reviews
Support for integration and workflow debugging

3. Enterprise Support (SLA-Backed)

24/7 support with guaranteed response times
Dedicated technical account manager (TAM)
Custom escalation paths and emergency response protocols
Optional on-call engineering cover
Weekly service reports and joint roadmap reviews

Onboarding and Implementation Support

Kick-off workshops
Define goals, use cases, and deployment plans with a technical advisor.
Architecture and integration planning
Align Verbaco with your internal systems, network policies, and data controls.
Workflow and bot-building support
Hands-on guidance with n8n workflows, LLM prompts, and multilingual flows.
Knowledge base setup
Help embedding, tagging, and versioning content for optimal AI retrieval.
Security and compliance onboarding
Assistance with STRIDE threat modeling, DPIAs, and RBAC configuration.

Self-Service Resources

All Verbaco clients get access to:

Verbaco Help Centre
Setup and admin guides
API documentation and integration examples
Security and compliance documentation
Release notes and feature walkthroughs
On-demand video tutorials and quickstart templates

Issue Reporting and Monitoring

Service status dashboard (optional for SaaS clients)
Real-time incident notifications via email or Teams
Proactive alerts and usage warnings (via dashboard or webhook)

All issues are tracked in our internal support portal and logged against your deployment for audit and review.

Support for Regulated Environments

Verbaco support operations follow best practices for working with regulated and public sector clients:

UK-based support team
GDPR-compliant ticketing systems
Optional support via encrypted channels or private Slack/MS Teams
Support data retained per your retention policies

Optional Add-Ons

Sandbox/test environment access
Quarterly training for new teams or features
Workflow audits and performance tuning sessions
Co-development sprints and roadmap shaping workshops