Verbaco™ Customisation Options

The Verbaco™ customisation model puts you in control. Whether you’re delivering public services, supporting staff, or automating complex workflows, Verbaco™ is built to flex around your brand, policies, and processes, not the other way around.

From chatbot tone and branding to multilingual interaction flows and API integration logic, Verbaco™ offers full-stack customisability for enterprise and public sector use cases.

Branding and User Interface

The Verbaco™ front-end is fully customisable to reflect your organisation’s identity and user expectations.

  • Custom Logo and Colours
    Align the chat interface with your visual identity, including themes, fonts, and button styling.
  • Multilingual Interface
    Automatically adapts to user language preferences with localised prompts, buttons, and fallback logic.
  • Voice and Tone Control
    Define how your AI speaks, formal, conversational, empathetic, or policy-neutral, across all interactions.
  • Accessible by Design
    Custom layouts are WCAG 2.1 AA compliant, with options for screen reader support and keyboard navigation.

Conversation Flow and AI Behaviour

Verbaco™ allows deep control over how your bots behave, respond, and guide users through structured processes.

  • Prompt Engineering Console
    Configure system prompts, user intents, and behaviour settings per chatbot or use case.
  • Multilingual Prompt Packs
    Create localised flows with context-aware translation, fallback, and cultural sensitivity built in.
  • Dynamic Routing
    Send users to different flows based on profile, question type, or language, fully configurable in the workflow editor.
  • Memory and Personalisation Settings
    Define how much context is retained, anonymised, or discarded between sessions.

Workflow and Integration Customisation

Every organisation has its own systems, rules, and logic. Verbaco™ adapts to yours using a powerful no-code orchestration engine.

  • n8n Workflow Builder
    Drag-and-drop integration logic using triggers, conditions, and loops.
  • API-Driven Interactions
    Call external systems (CRM, HR, finance, databases) mid-conversation, passing user inputs securely via API.
  • Custom Webhooks and Connectors
    Build bespoke connectors or use existing modules to integrate with internal and external systems.
  • Environment Variables
    Configure runtime behaviour (e.g. languages, endpoints, limits) without redeploying.

Knowledge Source Control

  • Custom Document Uploads
    Define your own knowledge base, PDFs, Word docs, CSVs, or plain text, chunked and embedded securely.
  • Context Windows and Domain Scope
    Limit AI to specific content domains or regulatory documents using metadata filters.
  • Curated Responses and Overrides
    Override generative output with exact answers for critical questions or legal statements.

Security and Role-Based Configuration

  • Role-Based Feature Access
    Define what admins, editors, and agents can customise, from flows to prompts to integrations.
  • Bot-Level Settings
    Each chatbot instance can have its own configuration, language set, data scope, and logic.
  • Audit Trails for Custom Changes
    Every change is logged with version history, user attribution, and rollback options.

Deployment Flexibility

  • White-Label Capability
    Deploy Verbaco™ under your own brand or service portal domain with SSL and DNS management.
  • Multitenant or Dedicated Instances
    Choose shared SaaS, VNet-integrated, or fully isolated deployments for sensitive environments.

Tailor Verbaco™ to Fit Your Mission

From local council services to multilingual enterprise helpdesks, Verbaco™ adapts to your operational and branding needs, without compromising security or performance.

Book a Demo or Request a Customisation Walkthrough to see how Verbaco™ fits your exact use case.

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