Verbaco™ Integrations

The Verbaco™ integrations framework enables seamless connectivity between your AI-powered chatbot and the systems your organisation already uses. Whether you’re running a public service portal, enterprise CRM, internal knowledge base, or case management system, Verbaco™ plugs in, securely, scalably, and without disrupting existing infrastructure.

With n8n-powered automation and secure API connectivity at its core, Verbaco™ ensures that your chatbot doesn’t just respond—it acts.

Out-of-the-Box Integrations

Verbaco™ comes ready to connect with widely used enterprise and public sector platforms.

  • Microsoft 365 (Graph, SharePoint, Outlook)
    Retrieve documents, send calendar invites, or query internal knowledge.
  • Azure Active Directory (Azure AD)
    For user authentication, access control, and role enforcement.
  • ServiceNow (In Progress)
    Automate ticket creation, incident routing, and status updates.
  • Dynamics 365 CRM
    Fetch client records, update cases, or log chatbot interactions as events.
  • Slack and Microsoft Teams
    Deploy bots directly into workplace chat with full identity and message control.
  • Zendesk, Salesforce, HubSpot (via n8n)
    Integrate customer service flows using no-code workflow nodes.

Custom API Integration

Verbaco™ supports flexible, low-code integration with any REST, GraphQL, or SOAP API.

  • Custom API Calls via n8n
    Define endpoints, headers, and payloads using the drag-and-drop builder.
  • Authentication Options
    Supports OAuth2, API keys, JWT, or basic auth for secure service integration.
  • Response Shaping
    Parse API responses in real time and use them to influence chatbot replies dynamically.
  • Error Handling & Retry Logic
    Build robust integrations that recover gracefully from timeouts or failures.

Knowledge System Integration

Feed your chatbot with structured and unstructured data from your internal systems.

  • Document Sync
    Automatically ingest content from SharePoint, OneDrive, or S3 buckets.
  • SQL and NoSQL Support
    Query knowledge directly from PostgreSQL, MySQL, or Cosmos DB.
  • Webhook-Based Triggers
    Keep your content fresh with live indexing and event-driven updates.
  • Metadata-Tagged Embeddings
    Maintain source tracking and version control for every knowledge item.

Workflow Automation with n8n

The Verbaco™ orchestration engine is built on n8n, allowing you to automate across systems with no-code logic.

  • Trigger Flows from Bot Events
    Start a workflow when a user selects an option, submits a form, or asks a key question.
  • Parallel API Calls
    Pull data from multiple systems before crafting a combined response.
  • Approval and Escalation Loops
    Route tasks to human agents, approvers, or external systems as needed.
  • 300+ Prebuilt Nodes
    Access a vast library of integration modules, including Microsoft, Google, AWS, Twilio, and more.

Secure Integration by Design

  • Azure API Management Gateway
    Protect all inbound and outbound API traffic with version control, rate limiting, and IP filtering.
  • TLS 1.3 Encryption
    All integrations occur over encrypted channels.
  • Scoped API Keys and RBAC
    Limit access to specific workflows or systems by role, bot, or service.
  • Audit Trails
    All integration events are logged with timestamps, user IDs, and outcome status.

Build Your Own Connectors

Need to connect to a legacy system or internal tool?
Use the Verbaco™ developer kit to:

  • Create reusable n8n nodes
  • Build API wrappers for SOAP or XML systems
  • Deploy secure proxies for restricted endpoints
  • Use environment variables to switch between dev/test/prod integrations

Start Connecting

Whether you’re integrating with CRMs, public datasets, internal APIs, or citizen-facing portals, Verbaco™ gives you the tools to make your chatbot a powerful interface for everything behind the scenes.

Request an Integration Demo to see how Verbaco™ fits your tech stack.

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