Verbaco™ Features

Built for Real-World Complexity. Trusted by Serious Organisations.

Verbaco™ isn’t just another chatbot. It’s a secure, multilingual, context-aware assistant designed to help enterprises and public sector teams deliver faster answers, smarter workflows, and better service, all from one intelligent platform.

Enterprise-Grade Security

  • UK Public Sector Compliant – Aligned with NCSC Cloud Security Principles
  • Hosted on Azure – Full support for UK region data residency
  • HTTPS & API Gateway Protection – Encrypted, authenticated, and hardened endpoints
  • Role-Based Access Controls – Fine-grained permissions for team, department, or organisation-wide deployments
  • Audit Logs – Full traceability of all interactions, changes, and actions

Multilingual by Default

  • Translate in Real Time – Users interact in their native language, responses are accurate and consistent
  • Over 90 Languages Supported – Including Welsh, Arabic, Polish, Urdu, and more
  • No Extra Configuration Needed – Language detection is automatic, context is preserved
  • Custom Language Tuning – Adjust tone and phrasing for culture and audience fit

Context-Aware Intelligence

  • Semantic Search Over Documents – Verbaco™ understands the intent behind queries, not just keywords
  • Policy, Guidance & Process Ready – Perfect for internal staff support and citizen-facing services
  • Source-Aware Responses – Cites the exact document or passage behind each answer
  • Context Memory (Session-Based) – Understands follow-up questions and dialogue flow
  • Built for Complexity – Handles structured processes, decision trees, and multi-step forms

Seamless Integrations

  • Connects with CRMs, ERPs, and Intranets
  • n8n-Powered Workflows – Automate actions like logging tickets, submitting forms, updating records
  • Secure API Integrations – Connect to knowledge sources, CRM, policy repositories, and more
  • Data Ingestion from Multiple Formats – PDF, Word, HTML, Markdown, CSV

Customisable Assistant Experience

  • Your Brand, Your Voice, Fully brandable UI, logos, tone and visual styling
  • Train with Your Content – Upload your knowledge base, policies, or FAQs directly
  • No-Code Configuration – Admin panel to update content, rules, and behaviour without developers
  • Multiple Assistant Types – Create assistants for HR, IT, Customer Service, Finance, or specific projects

Operational Control

  • Insights & Analytics Dashboard – Track usage, popular questions, gaps in knowledge
  • Feedback Loop – Users rate answers, enabling continuous improvement
  • Flag & Escalate – Automatically routes edge cases to human teams
  • Scheduled Updates – Refresh documents, retrain models, or automate policy version rollouts

Fast Deployment

  • Live in Days, Not Months
  • Step-by-Step Onboarding
  • Pilot-Ready Environment
  • Dedicated Support from the Verbaco™ Team
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