Verbaco™ Accessibility

The Verbaco™ accessibility approach ensures that every user, regardless of ability, language, or device, can interact with our AI-powered chatbots confidently and independently. Built with inclusivity at its core, Verbaco™ adheres to accessibility standards including WCAG 2.1 AA and UK public sector digital service guidelines.

From keyboard navigation to screen reader compatibility and multilingual support, we believe accessible technology is essential—not optional.

Designed for Inclusive Access

Verbaco™ is engineered to support a wide range of accessibility needs across desktop, tablet, and mobile devices.

  • WCAG 2.1 AA Compliance
    Our front-end meets the Web Content Accessibility Guidelines (WCAG 2.1) at the AA level by default.
  • Screen Reader Compatibility
    Verbaco™ chat interfaces include ARIA labels, semantic HTML, and focus management to support NVDA, JAWS, and VoiceOver.
  • Keyboard Navigation
    Full support for tab, enter, and escape keys for navigating and interacting with the chatbot without a mouse.
  • Colour Contrast and Text Scaling
    All default themes exceed minimum contrast ratios and support browser-based zooming and dynamic text sizing.

Multilingual and Language-Aware

Accessibility isn’t just about disability, it’s also about linguistic inclusion.

  • Automatic Language Detection
    Verbaco™ detects user language and adjusts prompts and responses accordingly.
  • Translated Interface Elements
    Buttons, instructions, and fallback messages are fully localised.
  • Right-to-Left Language Support
    Supports Arabic, Hebrew, and other RTL languages with appropriate layout adjustment.
  • Customisable Reading Level
    Output tone and complexity can be adjusted per bot to suit general or specialist audiences.

Customisation for Specific Accessibility Needs

Verbaco™ supports targeted accessibility features to meet the needs of specific user groups.

  • Custom Fonts and Themes
    Admins can apply dyslexia-friendly fonts or high-contrast themes for visual impairments.
  • Text-to-Speech Integration
    Optional TTS capability for users with reading challenges or cognitive impairments.
  • Input Method Support
    Compatible with voice typing, screen magnifiers, Braille displays, and switch devices.
  • Error Prevention and Recovery
    Clear confirmation prompts, undo options, and visual feedback to prevent user confusion.

Public Sector Accessibility Assurance

Verbaco™ is suitable for use on UK government and NHS digital services, and we provide:

  • Accessibility Statements
    Customised statements aligned to GOV.UK or department templates.
  • VPAT Documentation (on request)
    Voluntary Product Accessibility Template available for procurement teams.
  • Accessibility Test Reports
    Audit results available from internal testing or third-party evaluations.
  • Support for Reasonable Adjustments
    Configurable chatbot flows that route to human agents when specific accessibility flags are triggered.

Ongoing Accessibility Commitment

Accessibility is not a one-time checklist, it’s a design mindset. We regularly:

  • Review and update components based on new WCAG standards
  • Conduct accessibility testing during all major releases
  • Engage with assistive technology users and testers
  • Monitor feedback loops and error logs to identify barriers

Help Us Improve

We welcome feedback on how to improve the accessibility of Verbaco™ for all users.

Submit Accessibility Feedback or Request a Compliance Pack if you’re auditing Verbaco™ for use in your organisation.

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