Reporting and Analytics

The Verbaco™ reporting analytics suite gives you visibility into every interaction, decision point, and trend across your AI-powered services. From real-time dashboards to deep usage exports, Verbaco™ helps your teams understand how your chatbots are performing, what users are asking, and where to improve.

Whether you’re a public sector service lead or an enterprise support manager, our insights are designed to help you deliver better outcomes with clear, evidence-based decisions.

Real-Time Dashboards

Monitor platform activity at a glance with customisable dashboards built for operational clarity.

  • Live Session Metrics
    Track active users, sessions, and message volume in real time.
  • Performance Indicators
    View chatbot response times, API call success rates, and workflow completion stats.
  • User Behaviour Insights
    See most-asked questions, user paths, drop-off points, and language preferences.
  • System Health & Alerts
    Monitor uptime, error logs, and integration latency with visual indicators.

Custom Reports and Data Exports

Access detailed reporting through the admin portal or export data for advanced analysis.

  • Conversation Logs by Date, Bot, or Topic
    Filter and download session transcripts with metadata for compliance or training review.
  • Usage Reports by Channel
    Segment performance across web, Teams, Slack, or embedded channels.
  • Knowledge Engagement Metrics
    Identify which documents or answers are being used, ignored, or overridden.
  • Export Formats
    CSV, JSON, or via API, ready for Power BI, Excel, or custom dashboards.

Analytics API and Integration

The Verbaco™ analytics engine is fully extensible and can feed your own BI tools or reporting systems.

  • Secure Analytics API
    Pull structured reporting data into internal dashboards or data lakes.
  • Webhooks for Live Events
    Trigger downstream workflows or alerts based on usage thresholds or keyword flags.
  • Integration with Power BI / Azure Monitor
    Visualise your metrics alongside wider service performance and incident data.

User Sentiment and Intent Tracking

Understand not just what users say, but how they feel and what they want.

  • Intent Mapping
    Classify and visualise top intents and trends over time to inform service design.
  • Sentiment Analysis (Optional)
    Identify patterns in user frustration, confusion, or satisfaction.
  • Escalation Rate Tracking
    See which flows are driving handovers to humans, and why.
  • Query Effectiveness Scoring
    Measure how well answers meet user intent, using feedback loops and keyword tracking.

Governance and Review Support

  • Audit-Friendly Reports
    All reports are timestamped and versioned for audit and compliance review.
  • Accessibility and Data Protection
    Reports anonymise personal data where required, supporting GDPR and public sector guidelines.
  • Executive Summaries
    Auto-generate monthly PDF summaries for leadership, service owners, or programme boards.

Turn Data Into Decisions

With Verbaco™, every interaction becomes a source of insight. Understand your users, optimise your workflows, and drive continuous service improvement, backed by real data.

Request a Reporting Demo to see how Verbaco™ helps you measure what matters.

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